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Ruling
Resolved - Operator informs us this has been resolved and player has become non-responsive so we assume they no longer need our help.
I recently won some money on slots of Vegas and its been extremely irritating that i keep asking how long before i receive my payout. Can not get a straight answer or get a response half the time. This is the worst site to gamble on ever i have never had to wait this long for my payout and all docs have been submitted over a week now. I mean its not that hard to verify its pretty simple. Play Free Slots Blackjack Bonus Codes Sports Betting - Place Your Bet Online All our recommended online casinos belong to extensively acclaimed operators who are licensed to offer on-line casino gaming providers in reputed playing jurisdictions. Slots of Vegas Casino is licensed and regulated by one of the world's leading governing our bodies.
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Player's Complaint
I have attempted to receive payment for withdrawal for almost three months. Upon request, I submitted all required documents for processing. The casino continued to state they have not received my documents even though I has emailed them several times along with confirmation that the documents were received. On the (12th) time I sent my documents, they said they received them and would notify me of approval within two days. Over two weeks and after contacting them because I did not receive a response, they finally notified me that my request was approved. They informed me that I will receive payment within 5-6 weeks. Their website states that payments will be made within 10 days. Also, upon checking my account online, it states that I have no withdrawals pending. Please help.
Thank you
5 Responses
Hi jeng661 - welcome to ThePOGG.com!
While I will make efforts to contact this operator I need you to understand from the start that this is an operator that is routinely non-responsive to complaints posted with this service, they are the most complained about operator this year and they've been Blacklisted for these reasons. In short it's unlikely we'll receive any response from them.
Nevertheless I will make efforts to contact them and see if we can get anything back for you.
Thanks,
ThePOGG
Hi jeng661,
I've managed to speak to the operator about this issue. They've assured me that they genuinely have not received your verification documentation.
What I need you to do is to resubmit your ID including the following 3 email addresses
- [email protected]
- [email protected]
- [email protected]
Use the subject 'line attention: Sophie Evans'.
When you do that we'll be able to confirm receipt of your documents at which point we can serve as 3rd party verification that the operator has received these files.
Thanks,
ThePOGG
My apologies jeng661,
I've mixed your case up with another complaint, so please disregard the above message.
The only issue with your withdrawal is that the operator requires you to define a preferred payment method. I believe they've already contacted you to sort this, but just in case if you could provide us with the information we'll forward it on.
Thanks,
ThePOGG
Hi jeng661,
Can you confirm that you've resolved this issue with the operator?
Thanks,
ThePOGG
Hi jeng661,
If we haven't heard from you by Friday the 12th of May I'll assume you no longer require our assistance with this issue and close this complaint.
Thanks,
ThePOGG
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| Minimum Deposit: | $21 |
| US Players Accepted: | No |
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